F1RSt™ Case Management

ThoughtSpan Technology’s case management platform can help any size corporation record and then track interactions with their customers.  Targeted at regulatory compliance and financial services, the enterprise-level solution simplifies lines of communication between a provider and client, leading to improved customer relations and satisfaction. F1RSt™ has been providing industry leading services since being selected in 2004 to power the Bank of America Identity Theft and Fraud Investigation processes. Success with Bank of America led to a far broader installation with the Identity Theft Assistance Center, where the system is used by almost 50 leading international financial institutions every day. While each story has its own merits, consistent themes in every implementation include:

• Superior technology customized to client requirements.
• Unparalleled customer service, professionalism, and support.
• Effective, efficient and timely installation. (We typically install a customized version of F1RSt™ in the client test environment 30-60 days after vendor selection.)
• Intricate understanding and knowledge of client processes and needs.

Click here to view features and benefits in F1RSt™.