Support Tickets and Help Desk | ThoughtSpan Technology
 

Support Tickets and Help Desk

Interested…

Since unsurpassed customer service is part of our mission, we feel it is important to provide our staff and customers with the best tools possible to manage service level.
 
Consequently, we use our Support Tracking and Help Desk software to power our Support Portal. Contact a sales representative now to arrange a demonstration.

Customers Retained. Secure. Automated.

Advance your Service Level while ensuring Compliance.

In today’s market Customer Service is critical – managing this fact in settings where security and compliance are paramount is a challenge. ThoughtSpan’s Support Tracking and Help Desk software is the answer to this challenge. Utilizing a state-of-the-art, web-based workflow engine, support levels are guaranteed to be met with peak efficiency resulting in faster resolution times and greater customer satisfaction. Simple to use, yet robust enough for any regulated environment, our Support Tracking Tool and Help Desk software is designed to automate and improve any organization’s service level.

Based on Industry Standard Case Management Tools

ThoughtSpan Technology’s web-based Support Tracking Tool and Help Desk Software is based on our industry standard case management platform. This foundation contains user-friendly core modules for support tracking including a configurable service levels, metrics reporting, full audit trail, automatic assignment, notifications, and more. Our framework is installed managing numerous secure processes in the world’s strictest regulatory and compliant settings.

Support Tickets and Help DeskThoughtSpan Support Tracking and Help Desk Software make it easy to:

  • Manage large numbers of support requests and practices.
  • Empower your customers with a tailored, secure customer portal.
  • Define service level agreements based on compliance best practices.
  • Communicate internally or with customers utilizing automated, configurable email notifications.
  • Improve productivity with automated routing and assignment based on any user-defined, process specific rules.
  • Coordinate, monitor and improve team performance.
  • Track time and billing information associated with a support event.
  • Integrate with external data sources and feeds.
  • Collaborate efficiently across the organization
  • Gain real-time insights into your organization’s operations and performance utilizing a robust report and dashboard generation suite.